Who we are

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These terms apply to services supplied in the Republic of Ireland by Bluecrest Health Screening Limited, a company registered in England and Wales (company number 08119445) with its registered office at Ridgeworth House, 5-9 Liverpool Gardens, Worthing, England, BN11 1RY, trading as Bluecrest Ireland ("Bluecrest", "we", "us", "our"). You can find everything you need to know about us and our services on our website, or from our sales team, before you order. We also confirm the key information to you in writing after you order, either by email, in your online account, or on paper.

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When you buy from us you are agreeing that:

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• You understand and accept the important information we have provided to you about our service. 

• We only accept orders when we've checked them. 

• Sometimes we reject orders. 

• We charge you when you order. 

• We're not responsible for delays outside our control. 

• You have a legal right to change your mind. 

• You can end an on-going contract (find out how). 

• Cancellation fees may apply. 

• If you can no longer attend your appointment, you must let us know. 

• You have rights if there is something wrong with your service. 

• We can change services and these terms. 

• We can suspend supply (and you have rights if we do). 

• We can withdraw on-going services. 

• We can end our contract with you. 

• We don't provide compensation to you for losses caused by us or our services. 

• We operate a Zero-Tolerance Policy. 

• We use your personal data as set out in our Privacy Notice. 

• You have several options for resolving disputes with us. 

• Other important terms apply to our contract.

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You understand and accept the important information we have provided to you about our service

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Additional information about the nature and purpose of our services is available on our website here.

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We only accept orders when we've checked them

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We contact you to confirm we've received your order, and we accept it when we process your order.

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Sometimes we reject orders

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Sometimes we reject orders, for example, because you are under 18, because you are located outside the Republic of Ireland, or because the service is not considered clinically appropriate. When this happens, we let you know as soon as possible and refund any sums you have paid.

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We charge you when you order

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However, for some services we may not need to take any payment (such as where the service is being supplied as part of a contract with an employer who is paying for the services), and for other services (such as subscriptions) we take payment at regular intervals, as explained to you during the order process. All prices are shown in euro (€) and include any applicable Irish VAT unless stated otherwise.

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We're not responsible for delays outside our control

 

If our supply of your service is delayed by an event outside our control, such as delays caused by postal services or sample processing, we let you know, or update your order status, as soon as reasonably possible. As we do what we can to reduce the delay, we won't compensate you.

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You have a legal right to change your mind

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Your legal right to change your mind.

 

For most of our services bought online, face to face, or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013), but: 

• You lose the right to cancel any service once it's been completed. 

• You must pay for any services provided up to the time you cancel. This means the amount of any refunds due to you may be reduced to account for our costs.

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How to let us know and what happens next:

 

If you change your mind, contact our Customer Service Team. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. When possible, we refund you by the method you used for payment. We don't charge a fee for the refund.

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You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for subscriptions) during the order process and we confirm this information to you in writing when you order. If you have any questions, please contact our Customer Service Team.

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Cancellation fees may apply

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Cancellation fees may apply if you cancel an order once we have started providing the service, or in the first three months of an on-going service. The cancellation fee will be calculated by comparing the value of the services already supplied to the total amount paid.

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If you can no longer attend your appointment, you must let us know 

 

Contact our Customer Services Team in advance to reschedule your appointment. 

• If you do not attend your appointment, it will not be refunded. 

• You can cancel your appointment and receive a full refund up to 24 hours before your appointment date. 

• If you are late for your appointment, you will need to reschedule. 

• If you are late, you are not entitled to a refund but will be entitled to a rescheduled appointment at a later date. Late appointments will be accommodated at the discretion of our team operating the clinic. 

• If you need to reschedule an appointment, this will be at the discretion of Bluecrest and it will be limited by the availability of our venues. 

• Reschedules are limited up to and including 3 occurrences, at the discretion of Bluecrest.

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You have rights if there is something wrong with your service

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If you think there is something wrong with your service, please contact our Customer Service Team. Nothing in these terms affects your statutory rights under Irish and EU consumer protection law, including the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022.

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We can change services and these terms

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Changes we can always make.

 

We can always change a service: 

• to reflect changes in relevant laws and regulatory requirements; 

• to reflect changes in best practice and clinical guidance; and 

• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect the delivery of the service.

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We can suspend supply (and you have rights if we do)

 

We can suspend the supply of a service.

 

We do this to: 

• deal with technical problems or make minor technical changes; 

• update the service to reflect changes in relevant laws and regulatory requirements; or 

• make changes to the service (see 'We can change services and these terms'). 

 

We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. 

 

We can withdraw on-going services

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We can stop providing an on-going service. We let you know at least 30 days in advance, and we refund any sums you've paid in advance for services which won't be provided.

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We can end our contract with you

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We can end our contract with you for a service and claim any compensation due to us if you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due.

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We don't provide compensation to you for losses caused by us or our services

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We're not responsible for losses you suffer caused by us breaking this contract if the loss is: 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in law, the loss was unforeseeable). 

• Caused by a delaying event outside our control. As long as we have taken the steps set out in 'We're not responsible for delays outside our control.' 

• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

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Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under Irish law.

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We operate a Zero-Tolerance Policy

 

Bluecrest is committed to providing a professional and friendly service to customers and team members. As part of our commitment to providing such a service, Bluecrest operates a zero-tolerance policy to protect the safety and wellbeing of customers and team members. Our team members have the right to complete health assessments, answer queries (whether this is in person or on the phone), and support customers without fear of unreasonable behaviour. Customers whose actions are deemed as unreasonable will have their service terminated, and in severe cases, Bluecrest reserves the right to prohibit future access to the service as well as taking legal action where necessary.

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We use your personal data as set out in our Privacy Notice

 

How we use any personal data you give us is set out in our Privacy and Cookies notice: https://www.bluecresthealth.ie/privacyandcookies.

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Third Party Healthcare Partners

 

Bluecrest works with selected third-party healthcare partners to offer customers onward pathways for further investigation or care following a health assessment. Bluecrest may receive a revenue share, referral fee, or other payment from these partners when a customer accesses their services.

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These commercial arrangements are managed in full compliance with applicable professional standards, regulatory requirements, and consumer protection legislation.

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Bluecrest's clinical protocols, screening thresholds, and assessment findings are not influenced by any commercial partnership. All customers are informed of the commercial nature of partner arrangements at the point a suggestion is made and are advised that they are free to access equivalent services through their GP, the HSE, or any other provider. Bluecrest encourages all customers to share their results with their GP.

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You have several options for resolving disputes with us

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Our complaints policy:

 

Our Customer Service Team will do their best to resolve any problems you have with us or our services as per our complaints policy.

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Nothing in this clause affects your right to bring a claim before the Irish courts.

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Other important terms apply to our contract

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• If you have booked via one of our partners, the terms provided at point of booking apply in addition to these terms. 

• We are not affiliated with any health insurer or health plan provider, and it is your responsibility to ensure your provider will cover any costs incurred prior to booking with us. 

• We collect feedback about services for the purpose of market research and improvement. We use third-party platforms to send these surveys and collect feedback information. 

• By placing an order through our site, or over the telephone, you warrant that you are over 18 years of age. 

• Home sample kits are valid for 4 weeks after delivery. Any kits received after this date will not be processed. 

• These terms are governed by the laws of Ireland, and the Irish courts have non-exclusive jurisdiction over any dispute arising from them. As a consumer, you may bring proceedings in the courts of Ireland, being your place of habitual residence, and we will bring any claim against you in those same courts. 

• Force Majeure applies to this contract. Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party. 

• Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign off on ending or changing it. 

• If a court invalidates some of this contract, the rest of it will still apply. 

• Even if we delay in enforcing this contract, we can still enforce it later. 
   

These terms and conditions form part of the Agreement between the customer and Bluecrest. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein. Your statutory consumer rights are unaffected.